Home‎ > ‎Site Admins‎ > ‎Blocks‎ > ‎

Case Status Block

Displays the fields needed to add or edit an entry in the Case Status history of a case. "Case Status" values are defined in Admin / Lookups.

Case Status is also a field on matters. The field element can be used on forms, instead of this block, but using the field element does not create a create a record in the case status history log.

Note: This block is currently not creating a note in the case status history as expected (66894).

Configuration Options:

* Show Due Date
* Show "Change Case Notes" Header
* Show Mailable Note
* Options to change the subject and 'signature' text if an email is sent.