Case Close Notes Block

Displays the Case Close Notes notes box, along with a "Choose Recipients" button to allow the note to be emailed.

Case Close Notes are singular, meaning there is only one per case. If a case is re-opened and re-closed, or the case closing note is otherwise changed, the new text replaces the original text, and the note will appear in the case notes list under its original date.

This makes it simple to pull Case Close Notes into a case report.

If multiple notes are preferred each time a case is re-closed or closing information is changed, consider using the Add Case Note block instead.

Configuration Options

Options are provided to change the subject and 'signature' text of the email if one is sent.