Data Import Ticket Tracking
Once your team is invited to review the test import on your demo site (or the final import on your live site), and the most obvious issues have been addressed by the LegalServer team, we will ask you to put migration issues in tickets.
Compare several cases in your previous system and in LegalServer and look for errors
Run reports with the word “Imported” in their titles to look for missing/incorrect data
Did you spot an issue?
Check for Existing Tickets
Go to Admin-> Support Tickets to view Open tickets. If we already have a ticket for the issue you see, no new ticket is needed. To see closed tickets, go to Actions-> Closed Tickets.
Verify That This is Old Enough Data To Be Imported
Cases and data newer than your test import won’t be in your demo site. Find out when your upload occurred. It may have been weeks or months ago.
Create a Data Import Ticket
Navigate to the exact spot in a case where the data item is missing or incorrect, and/or copy the full URL from your browser that points to the exact view you are using. (like this: https://abc-demo.legalserver.org/matter/dynamic_profile/view/7)
Click Help-> Support Request
Describe The Issue
Is data missing or is it incorrect?
Does this affect more than one case? Include a URL to one or more other examples. This is friendlier to your support team than listing the case name.
If only some cases are affected, do you see a pattern?
Include some values from your old system so we know what the right data should be
For Unusual Items, Review the Data Doc
Simple fields like US Citizen? y/n don’t normally need much research. More complicated fields, like outcomes and timekeeping, usually have somewhat complicated import needs.
Was the item marked ‘import’?
Were there unusual import instructions?
If there were odd translation codes that weren’t obvious in the database, like 01=Married, are those noted in the data doc?
Was there more than one source in the database for this field?
Extra Kindness Credit
Include the table and field the data came from, like: clients.marital_status
Include sample correct values from more than one case, so we can verify the fix when it is applied
Email email@example.com a screenshot referencing the ticket number
Example Data Ticket
Short Description: Marital Status field has no values in demo
Description: Marital status on https://abcd-demo.legalserver.org/matter/dynamic_profile/view/7?show_tab=Client_Demographics_27 is missing. The value on this case should be Married, is N/A
Checked old database and the value there is Married.
15-8383923 (https://abcd-demo.legalserver.org/matter/dynamic_profile/view/21) in LegalServer should be Single
15-4834828 (https://abcd-demo.legalserver.org/matter/dynamic_profile/view/24) in LegalServer should be Divorced
13-8484947 (https://abcd-demo.legalserver.org/matter/dynamic_profile/view/121) should be Married
(note the ticket # assigned when you submit or view it in your Admin->Support Tickets. This example doesn’t need a screenshot, but… )
Hi there, here is a screenshot for ticket 72222: