Avoiding Email from Your Site Being Treated as Spam or Rejected
LegalServer allows users to send email messages from your site. For example when adding a case note.
These emails are sent by our server, but have a "From:" that is the user's email address (we do this so the recipients will know who created the message). These emails often run afoul of anti-spoofing and other spam/junk email rules because the message from firstname.lastname@example.org did not come from abclegal.org's server, but our server.
To avoid email sent to your staff from being tagged as spam, your incoming mail server should provide an exception for our server. Your staff or vendor who administers your email service can do this. Let them know that you want to exempt mail coming from this source:
IPv4 address: 18.104.22.168
IPv6 address: 2600:1f16:c7d:ab00:ec2:ea57:2c:9a7e
To avoid email sent to your clients, pro bono users, or others from being tagged as spam or blocked, your organization's SPF record should have an "include" for "legalserver.org".