Site Administration Services

Contact if you are interested in having our team help you administer your site and make the most of LegalServer. We can also provide you with contact information for consultants who can help you with site administration tasks and projects.

Site Administration Service

Tier 1

Tier 2

Tier 3

Configuration Assistance 

LegalServer staff experts perform site admin tasks for you. Request configuration services in a dedicated Config Request Queue.

Example “On our Demographics tab, please add Citizenship Status”

1:1 Live admin consultation meeting(s)   

Meet one on one with a LegalServer expert to ask questions or explain the configuration you'd like us to implement




Demo site refresh from live 

(annual, included)

Annual security review  

Analysis of stale accounts, MFA, SSO

Community Empowerment check-up

Community empowerment team reviews your live site usage and makes targeted suggestions 

Dedicated admin concierge

We will assign a single point of contact for your admin services.

Bug reports and support questions are handled through normal channels at

Hours spent by LegalServer are capped at 3, 5, and 7 billable hours for Tier 1, 2, and 3 and do not roll over.  

Complex requests may take more than one month to resolve, but you may change the priority of configuration requests at any time.

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