Field X is not being Transferred in Electronic Case Transfers

Troubleshooting steps to take for a report of a field's value not being transferred in electronic case transfers.

Confirm What Was Sent

Each case that is transferred has a case note showing what data was sent:

Confirm What Was Received

Each accepted case has a case note showing what data was received:

Is the Field Included in Etransfers

Not all system field values are included in etransfers. Custom field values are transferred only if they have been setup to transfer from one site to another.

See the Information that is Transferred article, as well as the Map Incoming and Outgoing Lookup Values section.

Getting Help from LegalServer Support

If you need help from LegalServer Support, send an email (or file a ticket from your site) and include a link to the sent case, the received case, and let us know which field values didn't transfer.

If you only have access to the sent case or the received case, send us a link to what you have.