Purpose: Allow sending SMS text messages from cases, and to text reminders of calendar events, tasks, and deadlines.
Cost: $1,200 one-time setup fee. $50/month maintenance. This module must be enabled by LegalServer. File a ticket from your site asking for the module to be enabled and one of us will send you a change order to confirm.
SMS Provider Account: Your organization must have a provider and is responsible for all charges. Twilio is currently supported. Twilio.org offers nonprofit pricing.
NB: Allowing your service provider account to run out of funds will result in errors for users as they try to send texts. Accounts should be maintained with sufficient funds, or set to auto recharge.
See also: SMS - Administrator Setup
Related: SMS Autoresponder (respond to text messages sent to a special phone number, based on keywords). This is still in beta testing.