Case Status Block
Displays the fields needed to add or edit an entry in the Case Status history of a case. "Case Status" values are defined in Admin > Lookups.
Case Status is also a field on matters. We do not recommend using the bare field. It does not create a row in the case status history log, so the current Case Status will almost certainly be wrong.
Related: The clickable case status element on a case profile may be a static process on older sites. If you don't see the word "dynamic" in the URL after clicking case status, it is static. You can have that link use a dynamic process and form if desired (highly recommended). See Case Status Change Page - Customizing.
Related: Case Status History (for Editing) block.
Configuration Options
- Show Due Date
- Default Due Date to Today
- Show "Change Case Notes" Header
- Show Note
- Allow Note to be Sent as Message
- Allow Note to be Emailed
- Options to change the subject and 'signature' text if an email is sent.
- Default Case Status selector (new as of 2022-05-20)
- Limit by Legal Problem Code (new as of 2022-12-30). Limits the dropdown list to Case Status values that have been associated with the case's LPC in the Case Status lookup list.