Email - General Site Settings

The Admin > Site Settings page contains a section for Email.

"E-mails which will be CCed when a ticket is submitted" - highly recommended that at least one site administrator email address be added. A "ticket" in this context means someone got an error and submitted the error report, or manually submitted a report via Help menu > Support Request.

"Domains to search ..." - see

"Banned Words" - see

"Add Reply-To Header" - if enabled, emailed case notes will include a reply-to header that includes the sender's email address and the email address of the case.

"Add Reference in Emailed Case Notes" - If enabled, emailed case notes will include a line in the body of the email with a Unique ID reference to the original case note.

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