SimpleJustice Helpseeker Portal

The Helpseeker Portal is a way for clients to access portions of their cases via SimpleJustice. This provides secure communication between the client and the staff member working on their case.

Caseworkers will be able to communicate with a specific type of Case Note. Documents can be uploaded and shared either by the client or the LegalServer staff user. External Forms can be sent to the client for them to fill out via SimpleJustice. Lastly, if Knowledge Resources were attached to their case via the intake process, they will be able to access those articles.

This feature can be accessed in two ways. When an applicant is completing their intake via InCert in SimpleJustice, a block in the process can then invite them to create a SimpleJustice account. Alternatively, the Send SimpleJustice Invite block from LegalServer that can send out an activation email to a client to allow them to create an account and log in.

Regardless of the method, the client will then get an activation email.

When you click "Activate" you'll be taken to the Portal.

Case Record

As a reminder, SimpleJustice has a password reset link that an individual can use without staff intervention.