Case Status

A case can have a current Case Status and a history of changes to case status.

The current Case Status is determined by the most recent Start Date, or if there are no Start Dates, by the most recent Date Changed.

As an example, the current Case Status on this case is "Working":

Related:

• Disposition and Case Status Compared

For Site Administrators:

• Case Status Block
• Case Status History (for Editing) Block and List View
• Case Status Change Page - Customizing