SimpleJustice Q&A Platform Administration

Administrators - Q/A Platform

SimpleJustice > Questions are populated with content generated by applicants through LegalServer Online Intake instances. Information entered by help seekers into Online Intake will also be imported into the relevant agency’s instance of LegalServer. 

Administrators can create and have content generated through LegalServer Online Intake, which will then transmit to SimpleJustice and LegalServer. Administrators can also and approve Q/A users and view and manage matters through LegalServer. Actions taken by administrators will then update in SimpleJustice.

Initial LegalServer Setup

1. An Administrator will need to have Online Intake set-up. 

   Administrators can then login to the appropriate LegalServer Online Intake instance to set-up and manage their Online Intake; Administrators will want to refer to the SimpleJustice Pro Bono Opportunity Cases help page to do this on their instance of LegalServer Online Intake. Other features in LegalServer, such as ReferralHub and Guided Navigation, may also be used to enhance the process. 

2. The “SimpleJustice Pending Q & A Users” and “SimpleJustice Active Q & A Users” listviews must be placed on the LegalServer User Section Front. 

Approving and Viewing Q/A Questions 

1. An admin can view pending Q/A requests under Users > Pending Q & A where they can then go to Actions and Approve user to answer questions or Reject user to answer questions, which will simultaneously update the status of the volunteer’s ability to view the Q/A Platform tab on SimpleJustice and also send an email. 

The user will also then appear in the Active Q & A listview where they can later be rejected to answer questions. Note that any information drafted by the volunteer in SimpleJustice will be lost. 

2. On their instance of LegalServer, administrators can search and find the relevant Q/A Matter submitted by the help seeker via Online Intake. On the Case Profile, they can view relevant details about the matter, including additional information via the Pro Bono Opportunity block. For example,  the Administrator can see here whether the matter has an assignment per the SimpleJustice API. Administrators can also see whether the matter has been closed, or has been rejected and the administrator can also close or reject the matter via the Actions menu.  

The Question portion of the question is typically saved to the Pro Bono Opportunity Description Note field. The Legal Problem category of the question is saved to the Pro Bono Opportunity Summary field. These can be set as part of the Online Intake process. Please be sure to require the Pro Bono Opportunity Description Note otherwise you end up with questions that are titled N/A.

As a fallback, you can add an element in the final segment of your Guided Navigation that looks like this:

This ensures that there is at least something in this field.